POLICY/FAQ

What is the return and exchange policy?

Yes, we accept returns, however we currently do not accept returns for refunds. 

We allow returns for store credit within two weeks from the date the tracking number states it was delivered.

Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item.
Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white

 

I’m missing an item or my items arrived damaged or with a defect!

Please email us as soon as possible with images attached. We will not accept claims if a week has passed from delivery date. 

I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect! 

We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 2 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.  

I washed my item and now it is damaged!!

We recommend following the washing instructions on the label attached inside the item.  Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?  

Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed. 

 

Do you ship worldwide ?

Yes we do. There is a flat rate charge for standard shipping and heavy goods shipping.  

MESSAGE FOR INTERNATIONAL CUSTOMERS:

WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/DUTY TAX FEES CHARGED BY YOUR LOCAL GOVERNMENT. THESE FEES ARE NOT CHARGED BY US BUT YOUR LOCAL POST OFFICE AND LOCAL GOVERNMENT INSTEAD. PLEASE CHECK IN WITH YOUR LOCAL POST OFFICE TO VIEW THEIR FEE CHART. NO REFUNDS WILL BE PROVIDED FOR THESE FEES BECAUSE THEY ARE NOT APPLIED ON OUR BEHALF NOR ARE THE FEES PAID TRANSFERRED TO OUR ACCOUNTS. 

THANK YOU. 

Do you ship overnight or express? 

Unfortunately we do not ship overnight or express. 

 How long will it take to receive my order? 

Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed Saturday, Sundays and holidays.

International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-6 weeks depending on your location and efficiency of your local post office.

 My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as Canada Post is a shipping service that you agree to allow us to send for you. Once we send your order the liability is between you and Canada Post; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact Canada Post to file a claim.  

 We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered. 

When do you restock styles/sizes? 

Unfortunately, we do not have exact dates we restock styles due to the many different vendors/manufacturers we work with having varying restock schedules.

CONTACT US:

Email: boutikluxe@gmail.com

IG: boutikluxe